What are the essential ICT support skills?

Essential ICT support skills are specific abilities and knowledge required to effectively provide support and troubleshooting for information and communication technology (ICT) systems. These skills encompass technical proficiencies, such as software and hardware troubleshooting, network administration, and computer repair. Additionally, critical thinking and problem-solving skills are vital to analyze and address complex ICT issues. A strong understanding of various operating systems, applications, and programming languages is essential to diagnose and resolve technical problems. Effective communication skills are crucial for ICT support professionals to communicate technical concepts to non-technical users and provide excellent customer service. Continuous learning and adaptability are also essential to keep up with the rapidly evolving landscape of ICT technology.

This mind map was published on 5 October 2023 and has been viewed 92 times.