What is quality management?

Quality management is a systematic approach adopted by organizations to ensure that their products or services consistently meet or exceed customer expectations. It involves the implementation of techniques, processes, and standards throughout all stages of a product's life cycle. The primary goal of quality management is to eliminate or minimize errors, defects, and waste, while continuously improving efficiency and customer satisfaction. To achieve this, organizations employ various tools and methodologies such as quality planning, quality control, quality assurance, and quality improvement. By integrating quality management into their operations, businesses can enhance their competitiveness, build strong customer relationships, and strive for excellence in their products or services.

This mind map was published on 20 September 2023 and has been viewed 56 times.