What are the key components of quality assurance?

Quality assurance (QA) is a crucial element in ensuring that products or services meet or exceed customer expectations. The key components of quality assurance include process monitoring, defect prevention, continuous improvement, and audit and review. Process monitoring involves systematically monitoring and measuring the various steps involved in delivering a product or service to ensure they adhere to predetermined standards. Defect prevention involves implementing proactive measures to prevent defects or errors from occurring in the first place. Continuous improvement focuses on regularly analyzing processes and making necessary improvements to enhance efficiency and quality. Lastly, audit and review involve conducting periodic assessments and evaluations to verify compliance with established standards and identify areas for improvement. Together, these components form the foundation of an effective quality assurance system.

This mind map was published on 5 October 2023 and has been viewed 93 times.