What are the current gaps in service design research?

There are still many unanswered questions in the field of service design research. One current gap is the lack of standardization in service design methodology, making it difficult to compare results across studies. Another gap is the need for more research on the impact of service design on customer experience and business outcomes. Additionally, there are limited studies exploring the role of technology in service design, including its potential benefits and drawbacks. Finally, there is a need for more research on the ethical considerations of service design, such as how to balance user-centered design with organizational goals and societal values. Overall, there is much to be explored and discovered in the field of service design research.

This mind map was published on 7 June 2023 and has been viewed 71 times.