How does ITIL relate to software development?
ITIL (Information Technology Infrastructure Library) is a widely adopted framework for IT service management that aims to align IT services with the needs of businesses. While ITIL is primarily focused on service delivery and customer satisfaction, it also has implications for software development. ITIL can influence the software development lifecycle by providing guidelines and best practices for managing incidents, change management, problem resolution, and service-level agreements. By implementing ITIL processes during software development, organizations can ensure that the end product meets customer requirements and service expectations, resulting in a more efficient and effective software development process.
This mind map was published on 28 September 2023 and has been viewed 56 times.
