What is upstream and downstream team mapping in support teams?

Upstream and downstream team mapping is a practice used in support teams to understand the flow of work and identify dependencies between different teams. In this context, upstream refers to the teams that provide inputs or information to another team, while downstream refers to the teams that receive outputs or deliverables from another team. Mapping these relationships helps support teams streamline their processes, improve communication, and resolve any bottlenecks or delays in the workflow. By visualizing the flow of work and identifying dependencies, support teams can allocate resources and prioritize tasks more effectively, ultimately leading to better collaboration and customer satisfaction.

This mind map was published on 30 November 2023 and has been viewed 212 times.