What are the rights of consumers in e-commerce?

In e-commerce, consumers have a set of rights that aim to protect their interests and ensure they have a safe and satisfactory shopping experience. Firstly, consumers have the right to clear and accurate information about the products or services being offered, including details of prices, shipping costs, warranties, and any potential risks associated with the purchase. They also have the right to easily accessible and transparent terms and conditions, which should be fair and reasonable. Additionally, consumers are entitled to a secure and confidential online payment process, as well as the right to return or exchange goods if they are faulty or not as described. Overall, the rights of consumers in e-commerce focus on ensuring fairness, transparency, and the ability to make informed choices while shopping online.

This mind map was published on 16 October 2023 and has been viewed 64 times.