How to manage resistance and defensiveness?

In order to effectively manage resistance and defensiveness, it is important to understand that these behaviors often stem from fear or a perceived sense of threat. To address this, it is important to create a safe and open environment for communication, where individuals feel heard and understood. Active listening and empathetic communication can help to lower barriers and build trust. It is also important to acknowledge and validate concerns and feelings, while providing clear information and perspectives. Finally, it may be helpful to collaborate on solutions and involve individuals in the decision-making process to increase ownership and commitment. Overall, managing resistance and defensiveness requires patience, understanding, and a willingness to build relationships through effective communication.

This mind map was published on 8 June 2023 and has been viewed 65 times.