What are the steps to setup a public knowledge base?

Setting up a public knowledge base involves several key steps. First, determine the target audience and what information they need access to. Next, choose a platform or software to build the knowledge base on, such as a wiki platform or a dedicated knowledge management system. Then, organize and categorize the information to make it easily accessible and searchable for users. Populate the knowledge base with relevant content, either by creating new content or migrating existing resources. Lastly, promote the knowledge base to users and encourage feedback and contributions to keep the information up-to-date and relevant.

This mind map was published on 31 July 2024 and has been viewed 23 times.