What is an AI chatbot platform?

An AI chatbot platform is a software tool that enables businesses and organizations to create and manage customized chatbots that use artificial intelligence to interact with customers and clients. These platforms typically include features like natural language processing, machine learning, and sentiment analysis, allowing chatbots to understand and respond to user queries and conversations in a way that feels like a human interaction. By using an AI chatbot platform, businesses can provide quick and efficient customer support, automate routine tasks, and collect valuable data on customer behavior and preferences.

This mind map was published on 4 June 2023 and has been viewed 75 times.