What is a cloud PBX and how does it work?

A cloud PBX, also known as a virtual PBX or hosted PBX, is a phone system that operates over the internet rather than traditional telephone lines. It leverages cloud technology to deliver all the functionality of a traditional PBX system without the need for on-premises hardware and maintenance. In a cloud PBX setup, all the necessary hardware and software components are hosted and managed by a service provider in their data centers. Users connect to the system using IP phones or softphones, and all calls and communications are transmitted over the internet. The service provider takes care of maintenance, upgrades, security, and backups, allowing businesses to focus on their core operations. With cloud PBX, companies can enjoy features such as voicemail, call forwarding, auto attendants, and conferencing, making it a flexible and cost-effective solution for modern communication needs.

This mind map was published on 27 November 2023 and has been viewed 49 times.