What are the different types of chatbots?

Chatbots can be broadly classified into three main categories: rule-based chatbots, AI-powered chatbots, and hybrid chatbots. Rule-based chatbots are programmed using a set of predefined rules and are best suited for handling simple and straightforward queries. They rely on keyword recognition and predefined responses. AI-powered chatbots, on the other hand, use natural language processing techniques and machine learning algorithms to understand and respond to user queries. They can handle complex conversations and learn from user interactions to improve over time. Hybrid chatbots combine the strengths of both rule-based and AI-powered chatbots, leveraging predefined rules for basic queries and AI capabilities for more advanced interactions. These different types of chatbots cater to varying levels of complexity and offer businesses flexibility in choosing the most suitable option for their specific needs.

This mind map was published on 17 July 2023 and has been viewed 99 times.