Which communication techniques can be used to bridge intention gaps?

Intention gaps occur when there is a misalignment or misunderstanding between individuals regarding their intentions or expectations in a communication exchange. To bridge these gaps and ensure effective communication, several techniques can be employed. Active listening plays a key role, as it involves fully listening to the speaker, showing genuine interest, and seeking clarifications to understand their intentions clearly. Nonverbal cues, such as body language and facial expressions, can also help convey intention and provide additional context to the conversation. Open-ended questions facilitate deeper understanding and enable individuals to express their intentions more explicitly. Additionally, summarizing and paraphrasing the speaker's words can help confirm mutual understanding and bridge any gaps that might exist. By employing these communication techniques, individuals can ensure clearer intentions, align expectations, and foster effective communication exchanges.

This mind map was published on 11 August 2023 and has been viewed 103 times.