What are the responsibilities of each level in the support model?

In a support model, there are generally three levels of support: level 1, level 2, and level 3. Each level has specific responsibilities to ensure that customer issues are resolved quickly and efficiently. Level 1 is responsible for answering basic customer inquiries and resolving simple problems. Level 2 provides more technical support, often involving software or hardware troubleshooting. Level 3 is reserved for the most complex problems, requiring in-depth knowledge and experience. They also provide recommendations for improving the product or service based on customer feedback. Each level plays a critical role in providing top-quality support to customers, and a solid support model ensures that customers are satisfied.

This mind map was published on 16 June 2023 and has been viewed 123 times.