What is the purpose of collaboration between KLP and FLP?

The collaboration between KLP (Knowledge and Learning Programs) and FLP (First Line Providers) serves the purpose of enhancing knowledge sharing and skills development within an organization. KLP, which typically comprises subject matter experts or trainers, provides relevant knowledge and learning materials to FLP members who are the frontline employees directly interacting with customers or implementing organizational processes. This partnership aims to empower FLP members with the necessary tools and information to perform their job effectively, while also fostering a culture of continuous learning and improvement within the organization. By collaborating, KLP and FLP can ensure that the organization's workforce is well-informed, equipped, and capable of delivering high-quality services or products to customers.

This mind map was published on 12 November 2023 and has been viewed 100 times.