How does Microsoft Teams integrate with telephony systems?

Microsoft Teams integrates with telephony systems through a feature called Direct Routing. This allows organizations to connect their existing telephony infrastructure, such as a private branch exchange (PBX) or a session initiation protocol (SIP) trunk, to Teams. With Direct Routing, users can make and receive calls in Teams using their existing phone numbers and telephony devices. This integration enables a seamless transition from traditional telephony systems to Teams, empowering users to have all their collaboration tools and phone calls in one unified platform. Additionally, Microsoft Teams supports a wide range of telephony features, including call controls, voicemail, call forwarding, and integration with contact centers, providing a comprehensive telephony solution for businesses.

This mind map was published on 22 November 2023 and has been viewed 72 times.