What are the key features of the transformed civil service?

The transformed civil service is characterized by several key features that distinguish it from the traditional bureaucratic structure. Firstly, it emphasizes a customer-centric approach, focusing on delivering quality services to citizens and businesses. This shift entails a greater emphasis on responsiveness, efficiency, and accountability. Secondly, the transformed civil service embraces technology with the aim of automating processes and improving service delivery. This involves the digitization of government services, the utilization of data analytics, and the adoption of emerging technologies such as artificial intelligence and blockchain. Thirdly, the transformed civil service encourages a more agile and flexible workforce, implementing innovative practices such as remote working and flexible hours to attract and retain top talent. Overall, the transformed civil service is characterized by a commitment to continuous improvement, adaptability, and a focus on meeting the evolving needs of society.

This mind map was published on 26 November 2023 and has been viewed 89 times.