Who is responsible for quality?

In any business or organization, everybody has a responsibility for quality. While some may assume that this solely falls under the responsibility of the quality control department, the truth is that everyone, from upper management to frontline staff, plays a role in ensuring quality. After all, quality is not just about ensuring that the end product or service meets or exceeds customer expectations; it is also about finding ways to continuously improve and innovate. Therefore, it is essential for all team members to be committed to quality, actively participate in quality initiatives, and continuously strive for excellence.

This mind map was published on 22 May 2023 and has been viewed 115 times.