Why does Deming claim that if you can't describe what you're doing as a process, you don't know what you're doing?

Deming's assertion that if you can't describe what you're doing as a process, you don't know what you're doing stems from his belief in the importance of process thinking for achieving quality and continuous improvement. According to Deming, understanding and managing processes is fundamental to effectively managing organizational activities. By viewing work as a process, individuals can identify inputs, activities, and outputs, allowing them to comprehend the interconnections and dependencies within the system. This comprehension enables better decision-making, problem-solving, and innovation, as it promotes a holistic view and encourages a focus on root causes rather than isolated events. Without understanding the process, individuals tend to operate in a fragmented and reactionary manner, hindering their ability to improve and optimize their work.

This mind map was published on 2 November 2023 and has been viewed 63 times.