What is a chatbot and its role in customer service?

A chatbot is an artificial intelligence program that is designed to simulate human-like conversations with users. Its role in customer service is to interact with customers and assist them in finding solutions or information related to a company's products or services. Chatbots can provide real-time responses to common queries, offer personalized recommendations, and help guide customers through the purchasing process. By reducing the need for human intervention in routine inquiries, chatbots can improve customer service efficiency, enhance user experience, and allow human agents to focus on more complex or specialized tasks.

This mind map was published on 18 July 2023 and has been viewed 112 times.