Why integrate Microsoft Teams with pbx?

Integrating Microsoft Teams with a PBX (Private Branch Exchange) system offers significant advantages for businesses. By connecting these two powerful platforms, organizations can leverage the unified communication and collaboration features of Teams while still maintaining their existing telephony infrastructure. This integration ensures seamless communication between internal and external stakeholders, as users can make and receive calls directly within the Teams interface. Additionally, it simplifies the management and administration of communication systems by centralizing all communication channels, including voice calls, video calls, chats, and meetings, within one platform. This integration ultimately leads to increased productivity, streamlined workflows, and improved efficiency for businesses.

This mind map was published on 27 November 2023 and has been viewed 102 times.