How does e-commerce affect traditional brick-and-mortar stores?

The rise of e-commerce has significantly impacted the traditional brick-and-mortar stores by changing the way people shop. With the convenience of online stores and doorstep delivery, customers are increasingly shifting towards the e-commerce platform. The traditional stores have to keep up with the competition by adopting technology and offering personalized services. They have to optimize their inventories, streamline their operations, and enhance their customer experience to remain relevant. However, some experts argue that the brick-and-mortar stores have an edge over e-commerce in offering a sensory experience, immediate satisfaction, and in-store pickups. Nevertheless, there is significant pressure on traditional stores to adapt to the changing shopping trends and embrace technology.

This mind map was published on 18 April 2023 and has been viewed 101 times.