What are the duties of a client relationship executive?

A client relationship executive is responsible for building and maintaining strong relationships with clients, ensuring their needs are met and their expectations are exceeded. Their duties often include conducting market research to understand client needs and industry trends, and then developing customized solutions or proposals to address those needs. They act as the main point of contact for clients, handling inquiries, resolving issues, and providing ongoing support. Additionally, client relationship executives collaborate with internal teams, such as sales and marketing, to develop strategies that enhance client satisfaction and retention. They also monitor client feedback and track key performance indicators to assess client satisfaction and identify areas for improvement. Overall, their primary duty is to establish and nurture long-lasting relationships with clients, driving client loyalty and overall business growth.

This mind map was published on 21 November 2023 and has been viewed 71 times.