How to integrate Microsoft Teams with pbx?

Integrating Microsoft Teams with a Private Branch Exchange (PBX) allows organizations to leverage the advanced calling and collaboration features of Teams while still maintaining their existing telephony infrastructure. To integrate Teams with a PBX, a Direct Routing solution is typically used. Direct Routing connects the Microsoft Teams environment to the PBX infrastructure, enabling voice calls to be made and received through Teams using existing phone numbers and hardware. This integration offers a seamless user experience, allowing organizations to consolidate their communication tools and leverage the wide range of collaboration features provided by Microsoft Teams, while still utilizing their preferred PBX system for telephony needs.

This mind map was published on 27 November 2023 and has been viewed 109 times.