What is the basic concept of chatbots?

Chatbots are computer programs designed to simulate conversation with human users, typically through messaging platforms or websites. The basic concept of chatbots is to automate customer interactions and provide instant responses to queries or requests. By using natural language processing and artificial intelligence, chatbots can understand and respond to human language, allowing businesses to improve customer service, streamline processes, and enhance user experience. Chatbots can be programmed to handle a wide range of tasks, from answering frequently asked questions to assisting with online purchases or booking appointments. Overall, the main goal of chatbots is to provide efficient and personalized communication between businesses and their customers.

This mind map was published on 23 September 2024 and has been viewed 34 times.