What is service design?
Service design is a multidisciplinary approach that focuses on designing and improving the delivery of services based on the needs of users. It involves understanding the entire service journey, from initial interactions to the final outcomes, and encompasses various elements such as processes, infrastructure, information, and people involved. The goal of service design is to create seamless and user-centered experiences that not only meet customer expectations but also address stakeholder requirements. It combines techniques from areas like user experience design, interaction design, and business strategy to create innovative and efficient service systems that ultimately provide value to both the users and the service providers.
This mind map was published on 5 November 2023 and has been viewed 93 times.
