What is an example of an edge case in an e-commerce checkout process?

An example of an edge case in an e-commerce checkout process is when a customer attempts to purchase an item using a gift card that has an exact value equal to the total cost of the order. In this scenario, the customer may encounter issues if the e-commerce platform does not allow a zero balance in the payment field or if the system does not properly recognize the gift card as a valid form of payment. This situation may require additional troubleshooting or manual intervention to ensure the transaction can be successfully completed. By addressing edge cases like this, e-commerce platforms can enhance the overall user experience and avoid potential frustrations for customers.

This mind map was published on 21 October 2024 and has been viewed 30 times.